Tell someone who can help.
Members of the public have an important role to play in helping to protect children from harm.
If you think a child is being abused, or at risk of being abused, tell:
- Social Services on the numbers below
- The Police on 101, or the
- NSPCC
IN AN EMERGENCY YOU SHOULD ALWAYS RING 999.
You should not try to sort the matter out yourself, or confront an alleged abuser.
Do not worry about being mistaken. It is better to tell someone who knows about protecting children than it is to say nothing.
What if a child or young person tells me that they're being abused?
- Show that you are listening and that you are taking the matter seriously.
- Write down what you have heard using the exact words where possible.
- Explain that you will need to share what you have been told with someone who knows about protecting children.
- Ring Social Services, the Police or the NSPCC and tell them what you know.
What should I do if I am worried about someone's behaviour towards a child or young person?
- Don't dismiss your concerns or leave it to someone else to take action.
- Ring Social Services, the Police or the NSPCC and tell them what's worrying you.
- Who Should I contact?
If you have any doubts about sharing or reporting your concerns, Speak Out. Don’t think what if I’m Wrong – think what if I’m Right!
Multi-agency referral form
If you are a professional or practitioner please complete the form below. Please note the Regional Safeguarding Board does not deal directly with these reports/referrals, these need to be forwarded to the local authorities as shown below.
- CYSUR Multi-Agency Referral Form (MARF) - Updated March 2023
- CYSUR MARF Supporting Information
If you are a member of the public, you do not need to complete these forms, please contact your local authority as below.
If you are concerned about the safety or wellbeing of a child, contact:

CARMARTHENSHIRE:
Online:
Report a concern about a child or find safeguarding information online.
Central Referral Team:
Tel: 01554 742322
Email: CRTChildren@carmarthenshire.gov.uk
Out of hours:
Tel: 0300 333 2222
For professionals:

CEREDIGION:
Online:
Ceredigion County Council Safeguarding Information and contacts
During office hours - Contact Social Services
Tel: 01545 574000
Email: contactsocservs@ceredigion.gov.uk
Out of hours (Social Services emergencies) - Emergency Duty Team
Tel: 0300 456 3554

PEMBROKESHIRE:
Online
Report a concern about a child or find safeguarding information:
During office hours
Child Care Assessment Team (CCAT)
Tel: 01437 776444
Email: ccat@pembrokeshire.gov.uk
Enquiries only
Email: CAT@pembrokeshire.gov.uk
Out of hours
Social Services Emergency Duty Team (Galw Gofal)
Tel: 0300 123 5519

POWYS:
Online:
Report a concern about a child
Email: csfrontdoor@powys.gov.uk
During office hours
Children's Services Front Door
Tel: 01597 827666
Out of hours
Emergency Duty Team
Tel: 0345 054 4847
